Shipping
We ship using a number of reliable couriers to ensure the best service possible.
Shipping is a flat rate cost of AU$10 for all orders.
Express Post is offered for orders under 10kg at AU$20.
Once we receive your order, it will usually be despatched within 48 hours days, or up to 4 days during busy periods.
Standard shipping deliveries will then take 2-6 days, and Express Post deliveries will take 1-3 days.
Returns & Exchanges
We understand that shopping online can be tricky, so should you change your mind about a purchase you have made with us, you have the option of returning the item within 7 days of having received it.
You can opt for a store credit or a full refund. We will require the item to be unused, unwashed and in its original packaging for these returns.
To return an item, please email info@hamptonshouse.com.au with your order number to let us know of your return, then post your items back (at your expense) to:
Hamptons House Online Shop Returns
182 Sydney Road
Fairlight NSW 2094
Australia
Please note that any parcels sent to Hamptons House Returns are the responsibility of the customer until they are received by us. We recommend using a postal tracking service.
Faulty or Incorrect Items
Please contact us via email at info@hamptonshouse.com.au if you receive an item that is faulty or incorrect and we will assist you.