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Shipping & Returns

Shipping

We ship using a number of couriers to ensure the best service possible. 

 

Shipping is a flat rate cost of $10 for all orders. 

 

Express post is offered for orders under 10kg at $20. 

For large furniture items e.g. sofas and armchairs, shipping is arranged through our supplier. Please contact us for item prices and shipping costs.  

Once we receive your order, it will usually be despatched within 1-2 days, or up to 4 days during busy periods. Standard deliveries will then take 2-6 days, and Express deliveries will take 1-3 days.  

 

Returns & Exchanges

We understand that shopping online can be tricky, so should you change your mind about a purchase you have made with us, you have the option of returning the item within 14 days of having received it. You can opt for a store credit or a full refund. We will require the item to be unused, unwashed and in its original packaging for these returns.

To return an item, please email info@hamptonshouse.com.au with your order number to let us know of your return, then post your items back (at your expense) to:

Hamptons House Online Returns 

182 Sydney Rd

Fairlight NSW 2095

Please note that any parcels sent to Hamptons House Returns are the responsibility of the customer until they are received by us. We recommend using a postal tracking service.

 

Faulty or Incorrect Items

Please contact us via email at info@hamptonshouse.com.au if you receive an item that is faulty or incorrect and we will assist you.